B2Chat Channels Module

Your instant messaging channels are your customers' gateway to your company.

With B2Chat, integrate your WhatsApp, Facebook Messenger, Instagram, Telegram and LiveChat channels into a single platform and manage all your chats from a single inbox.

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How does the Channels module work?

To start using the advantages of a multichannel platform the first step is to configure your channels.

In the Channels module of the B2Chat console you will see a list of your available channels to integrate.

With the Channels module you can:

Control the service channels available to your company.

Manage your messaging with a multichannel platform.

Respond to incoming messages from all your channels simultaneously.

Easy and quick Integration to the console.

Use cases

Use the B2Chat Channels module in your company to:

Integrate the messaging apps that your company uses to communicate daily with its customers.
Modify the data that already exists in any of your channels in case of creating a channel with wrong or outdated data.
Deactivate one of your channels if it is no longer useful for your company or Activate another one that had been suspended.