B2Chat Console: your chats in one place

Everything your company needs to serve better and sell more is here.

The B2Chat console is the main screen where your incoming chats, ongoing chats, contact information, history and so on are located.

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How does the B2Chat console work?

Getting started with the B2Chat console is the next step after purchasing your subscription and creating your account.

Once an advisor has created your username and password you will be able to log in to the console and use all of its features.

These are the main benefits of our platform:

Multi-agent: you can simultaneously serve all your customers with several users from the same place.

Multi-channel: it answers all the chats coming from the channels linked to your account from a single inbox.

Departments: allows you to group agents into a department and route conversations to a specific team of agents.

Access to unlimited chat history.

Automation tools such as Chatbots and quick messages.

Integration with CRMs such as Freshdesk and Zendesk.

Use cases

A potential customer visits your website and sends a message via WhatsApp widget. You have just launched a new product on your Facebook page, a follower is interested and asks for prices through Facebook Messenger chat. An order in progress is delayed and your customer wants to know the estimated time to receive it, the purchase was made through Instagram, so he writes a direct message to your company profile.

How do you deal with all these chats, can they be answered at the same time, can they be dealt with by different consultants? The answer is yes, do it with B2Chat.

Now, we invite you to take a tour of the B2Chat console and all its features. This way you will know the advantages of using a multi-agent and multi-channel platform for your brand.

B2Chat Console: your chats in one place

Everything your company needs to serve better and sell more is here.

How does the B2Chat console work?

Getting started with the B2Chat console is the next step after purchasing your subscription and creating your account.

These are the main benefits of our platform:

Use cases

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