B2Chat Audit module

Monitor your chats in real time, know the quality of your customer service and evaluate the performance of your agents from the B2Chat Audit module.

The B2Chat audit module helps you visualize, evaluate and improve the interactions between your agents and customers on the platform. This way, you’ll know the current state of your company and be able to provide feedback to your team or propose new actions to improve the aspects to be improved.

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b2chat audit module

How does the Audit module work?

Log in to the B2Chat platform and click on the Audit module, located in the menu on the left side of the platform.

At the top, you will find a list of all your current chats. Then select the filter you want to audit your conversations with.

You can choose from the following:

Date range.
Agents.
Active chats.
Contact.
Department.

b2chat audit module filters

With the Audit module you can:

Review ongoing conversations of your agents in real time.

Search for your chat history by filtering messages using the filters of your choice.

Export files of your queries as many times as you want. There is no limit to the number of downloads!

Make better decisions based on your team’s strengths and weaknesses.

Use cases

Use the B2Chat Audit module in your company to:

Follow up on orders or processes with problems.
Evaluate the quality of your agents’ service and provide feedback.
Measure the behavior of your users using the available filters.
Create detailed reports of your management.

two girls performing an audit