What are the B2Chat Departments for?

Create the departments you need, route your conversations, add ChatBots and much more!

Departments are the ideal functionality for your company when it is divided by areas or when you want to form a team of agents dedicated to solve specific queries from your customers.

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How does the Departments module work?

Among the functions you can perform when you activate the Departments module in B2Chat are:

Create and edit departments.
Group agents to different departments.
Modify the order of your departments.
Activate or deactivate departments.
Transfer chats between departments.

When you create and activate Departments in your B2Chat account, you will be able to:

Offer specialized customer service.

Speed up your response times.

Manage your agent’s chat volume.

Automate your chats before talking to an agent.

Use cases

Use the B2Chat Departments module in your company to:

Create specialized teams by areas.
Generate departments by channels.
Divide your agents by frequently consulted topics.
It’s up to you!

What are the B2Chat Departments for?

Create the departments you need, route your conversations, add ChatBots and much more!

How does the Departments module work?

When you create and activate Departments in your B2Chat account, you will be able to:

Use cases

Use the B2Chat Departments module in your company to:

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