General Settings: your first steps in B2Chat

With General Settings you can configure your company's business hours, create customized databases and automatic messages.

The B2Chat General Settings module is one of the first steps you’ll want to take when logging into the console. Set up automatic messages, schedules, manage your databases and much more!

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In B2Chat you can configure:

Quick messages: set up sentences and full paragraphs by typing from commands. You can create welcome messages, goodbye messages or even create replies for when your agents are not available and customize as you want.

Custom fields: create databases with the exact information your company needs. Users with administrator role will be able to modify or add custom fields that fit the needs of the company.

Schedules: Let your customers know your business hours using this feature. Here, you will be able to configure your availability in two ways: By schedules and when there are no agents online or available. Learn more about how to set your business hours in this link.

With the General Settings module you can:

Reduce your response times and increase customer satisfaction.

Personalize your brand communication.

Establish clear customer service policies.

Manage your agent’s online time

Use cases

The General Settings Module is one of the first steps to take within the console and you can:

Set up your greetings, goodbyes and other quick messages with your company tone and language.
Set up your business hours if you want your customers to know when you are available to attend them.
Use previous databases to create marketing campaigns or send mass messages.

General Settings: your first steps in B2Chat

With General Settings you can configure your company's business hours, create customized databases and automatic messages.

How does the B2Chat General Settings module work?

In B2Chat you can configure:

Quick messages

Custom fields

Schedules

With the General Settings module you can:

Use cases

The General Settings Module is one of the first steps to take within the console and you can:

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